Help CenterDon't have an OpenWidget account yet? Don't worry! We prepared a dedicated article that will guide you through the entire process. Click here to check it out!
Making sure that your customers are an integral part of your brand's growth is one of the most effective ways of creating a loyal customer base. And what better way to do that than to allow them to actively participate in the way your products shape?
At OpenWidget, we understand that first-hand, and that is why we wanted to provide you with simple yet effective ways to achieve exactly that: engage your customers in shaping the future of your products and allow them to share their thoughts, creating the ultimate user experience in the process. Meet our new Bug Report and Feedback Forms.
What are Bug Report and Feedback Forms?
Feedback and Bug Report forms are pre-designed and structured documents used to collect feedback from individuals or customers about a product or service you provide. As a convenient way to gather valuable insights, opinions, and suggestions, those tools allow you to assess performance, make improvements, and enhance the overall satisfaction of customers browsing through your website or using your app.
By allowing your customers to share feedback or tell you about any bugs they have encountered, you show your commitment to listening and understanding their pains, problems, and often praises too! This can establish confidence in your audience, knowing that you genuinely care about their thoughts and are dedicated to delivering an exceptional user experience. And if your customers want to report an issue that they encountered during their purchase process or simply when using your app, it can also eliminate their frustration. Frustration that is often caused either due to the complicated bug-reporting solution or not having one at all.
What are the key benefits of using Bug Report and Feedback Forms?
User-Friendly Bug and Feedback Reporting Tool
With our new additions to OpenWidget, you get user-friendly tools that allow your customers to report bugs and share their thoughts about your products with just one click. They eliminate frustration and let your customers provide valuable feedback quickly. Use this opportunity to address problems and build a better overall user experience.
A Way to Build Trust and Increase Customers' Engagement
Implementing the Bug Report Form demonstrates transparency and a commitment to receiving feedback from your customers, both positive and negative. Use this opportunity to foster trust, strengthen customer relationships, and increase the overall customers' engagement.
Strengthen Your Brand's Image
Let the world know that you are open to feedback, and position your brand as customer-centric and trustworthy. Demonstrating a willingness to listen and improve encourages a positive brand perception in the minds of your audience.
Offer a Comprehensive Set of Customer-Oriented Tools
Both our Feedback and Bug Report Forms are free, and they seamelessly complement our other features like the Contact Form, FAQ Module, and more. Offering a comprehensive suite of tools ensures that your customers' needs are taken care of every step of the way.
Hassle-Free Implementation
OpenWidget handles all the technical aspects, removing the need to host anything on your side, maintain the infrastructure, or get lost in complex setups. Bug reports and feedback submitted through our tool are seamlessly delivered to your email address, ensuring that you receive all the necessary information to address reported problems and shape your products based on your customers' needs. You can now focus on your core business without worrying about the reporting process.
How does it work?
It is quite simple! To enable both Bug Report and Feedback Forms in your OpenWidget, all you need to do is to:
- Log into your OpenWidget app.
- While there, go to the Contact card section of the app and enable the Report bugs and Share feedback options.
Here you can also decide to which email address OpenWidget will automatically deliver one of our available forms: Contact, Bug and Feedback.
And that's it! Both Feedback and Bug Report Forms will be automatically added to your OpenWidget an reflected on your website.
Don't have an OpenWidget installed on your website yet? We're here to help! We prepared a dedicated article that will tell you how to add it to your site. Click here to check it out!
Unlock the potential of customer insights and create a seamless user experience for your website visitors – for free. Implement the Bug Reporting Feedback Form Widgets today and watch your brand flourish with the help of genuine customer feedback.