Don't have an OpenWidget account yet? Don't worry! We prepared a dedicated article that will guide you through the entire process. Click here to check it out!
Hey there! We've got some fantastic news to share with you today. At OpenWidget, we stay committed to working hard to enhance your website's functionality and provide you with tools that make your life easier. That's why we're thrilled to introduce our latest integration with HelpDesk, a ticketing system which manages all messages from customers in one place and resolves repetitive inquiries automatically.
So, how does it work, and what exactly is the integration about? Let's dive right in and explore what benefits it brings to your Customer Service!
What will you get?
📧 Seamless Ticketing with Contact Form For Your Website
With HelpDesk for OpenWidget, you can say goodbye to juggling between inboxes. With our integration, the messages from the Contact Form embedded on your website are effortlessly forwarded to HelpDesk, streamlining your Customer Support efforts. Handle all your inquiries in one organized place.
🐞 A Place Where Customers Can Report Bugs Effortlessly
When a user encounters a glitch on your website or within your app, you want to know about it ASAP. With our beautiful and free Bug Report Form, your customers can report any problems they encounter. Combine that with a powerful ticketing system like HelpDesk, giving you the option to organize and handle them in one place, and you will see that squashing bugs and keeping your website or app running smoothly has never been easier!
🌟 An Enhanced Way to Manage Feedback From Your Customers
Gather valuable insights with our free Feedback Form Widget. With it, customers can leave ratings and comments, and with HelpDesk for OpenWidget, this feedback will be seamlessly forwarded to your ticketing system. Use these reviews to improve your website and boost customer satisfaction.
What other features does HelpDesk offer?
💡 AI-Powered Insights
HelpDesk brings AI into the mix with ticket summaries and text enhancements. This means you can gain deeper insights into customer inquiries, making it even easier to provide top-notch support.
🚀 Automate Your Support
Say goodbye to manual ticketing. HelpDesk's automated system will help you speed up your support actions and keep your customer service efficient by replying to repetitive customer inquiries automatically.
📊 Stay Organized
Work in an organized and timely manner with HelpDesk's feature-rich dashboard. Keep track of all your customer interactions and manage them efficiently.
Sounds interesting? It sure is! If you want to know more, don't hesitate to check out HelpDesk's official website, where you will find all the information that you need, from all of the available features to HelpDesk Pricing page.
So, how does it work?
The integration is quite simple! All that you need to do is to:
- Log into your OpenWidget app
- Go to the HelpDesk section available under the Integrations category
- While there, simply click on the Try HelpDesk button and we will automatically take care of the configuration and the activation of free, 14-days HelpDesk trial for you.
And if you have a HelpDesk account already but you are signing up for OpenWidget for the first time, HelpDesk integration will be ready for you right after OpenWidget's onboarding.
From now on, all messages will be forwarded to the email address assigned to your HelpDesk account. HelpDesk also gives you the option to create teams: groups of agents who perform customer service activities using HelpDesk. If you'd like to create a team that will take care of messages coming from your website and then assign all messages from OpenWidgdet to it, you can do this right within HelpDesk interface. To learn more about Teams at HelpDesk and how to create them, click here to check out our official What are Teams? article.
Once your team is created, you can jump straight to Widget (by OpenWidget) tab in HelpDesk to assign all messages from your website visitors to it.
Oh, and don't forget to install OpenWidget on your website! With it, customers will be able to not only contact you but also report any bugs they encounter and leave you feedback about your products or services.
If you're looking for a way to install OpenWidget on your website, we're here to help! We prepared a dedicated article that will tell you how to add it to your site. Click here to check it out!
And that's it! We hope that you find our new integration useful. Also, stay tuned for more updates and features to come, as we're constantly striving to provide you with the best tools for your online success.